Frequently Asked Questions
Our blades are crafted with precision — and so are our answers.
Find everything you need to know about JIKKO®, from materials to maintenance.
Orders
Where can I purchase JIKKO products?
Where can I purchase JIKKO products?
All our limited-edition JIKKO products are available for purchase directly through our official website, www.jikkoknives.com, which specializes in exclusive knife collections.
We also offer a limited selection of our products on Amazon; however, some promotions and special editions may only be available through our official store.
Can I change or cancel my order?
Can I change or cancel my order?
You can cancel or edit your order within 1 hour of placing it.
After that time, fulfillment begins and changes may not be possible.
For assistance, contact support@jikkoknives.com — we’ll do our best to help.
Can my order be expedited?
Can my order be expedited?
Yes. You can upgrade your shipping method within 1 hour of placing your order by contacting our support team.
Once processing has started, shipping options can no longer be modified.
When will my order be processed?
When will my order be processed?
Orders are processed within 1–2 business days.
Once prepared, they’re picked, packed, and shipped within an additional 1–2 business days.
You’ll receive a tracking link as soon as your order ships.
How can I track my order?
How can I track my order?
As soon as your order is fulfilled, you’ll receive an email with your tracking number and instructions to follow your shipment step by step.
How can I leave a review?
How can I leave a review?
You can leave a review directly on the product page, above the published reviews.
All reviews displayed on our site are from verified customers.
After your purchase, you may also receive a Trustpilot email inviting you to share your feedback.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment methods, including:
• Credit & Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay
• Shop Pay Installments (for eligible orders)
All payments are securely encrypted for your protection.
International Pricing & Availability
International Pricing & Availability
At this time, www.jikkoknives.com serves customers in the United States and Europe only.
Prices are displayed in USD ($) by default, and some regional offers or promotions may vary.
Orders placed from other regions are not currently supported.
Shipping
Informations
Informations
We ship from our California warehouse (Santa Fe Springs) within 24–48 hours.
Free Shipping:
• Orders over $90
Below $90:
• Ground (2–5 business days): $6.95 (+ $1 if > 3 lb)
• Express (2–3 business days): $12.95 (+ $2 if > 3 lb)
Delivery times exclude weekends and holidays.
Exceptions may apply for PO boxes, rural addresses, APO/APE, Alaska & Hawaii.
International Shipping
International Shipping
We currently ship to the United States and Europe only.
Prices are shown in USD ($) and may vary between regions.
Shipping Protection ($5 Optional)
Shipping Protection ($5 Optional)
For extra peace of mind, you can add Shipping Protection at checkout for $5.00 per order.
This optional service covers your package against loss, theft, or damage during transit, from our warehouse to your door.
If an issue occurs, our team will replace or refund your order quickly and directly.
Note: Shipping Protection is optional and not included with JIKKO Care+.
Orders without it follow standard carrier claim procedures.
Returns & refunds
What is your return policy?
What is your return policy?
We stand behind our products and want every customer to be fully satisfied with their purchase.
That’s why we offer free returns within 30 days from the day your order is delivered.
Try your JIKKO knives at home — if you’re not completely satisfied, simply return them for a full refund, no questions asked.
Returns must include the original packaging so the items arrive safely back to our team.
What if there is an issue with my order?
What if there is an issue with my order?
Stuff happens — and when it does, we’re here to help.
If your order arrives damaged, incomplete, or incorrect, please contact our support team at
support@jikkoknives.com and we’ll make it right as quickly as possible.
How do I initiate a return?
How do I initiate a return?
Starting a return is easy.
Simply contact us with your Order ID and reason for return.
Our support team will guide you through the process and provide your return label.
Refund Processing
Refund Processing
Once your return is received, refunds are issued to your original payment method within 3–5 business days.
You’ll receive a confirmation email once your refund has been processed.
We aim to make the process as simple, fast, and transparent as possible — because your experience matters as much as the product itself.
Warranty
Informations
Informations
All JIKKO orders include JIKKO Care+, our complimentary customer-care program providing:
• 30-Day Money-Back Guarantee — Try it at home; return it if not satisfied.
• 70-Day Warranty Against Defects — Covers manufacturing defects in materials and craftsmanship.
• JIKKO Club Access — Exclusive early access to upcoming limited editions and special offers.
Not covered: Damage from dropping, prying, cutting frozen or hard-shelled foods, dishwashing, chemical exposure, or cutting on glass, marble, or steel surfaces.
Warranty Validity
Warranty Validity
The warranty applies to purchases made only through www.jikkoknives.com or the official
JIKKO Amazon Store.
Keep your order confirmation as proof of purchase.
For claims or assistance, reach out anytime — we’re here long after your order arrives.
Warranty Coverage & Exceptions
Warranty Coverage & Exceptions
All JIKKO products are made to last — and we proudly stand behind their quality.
Every item is protected by our 70-Day Warranty Against Defects, covering any issue related to materials or craftsmanship.
There are a few situations that fall outside of this warranty, mostly related to everyday accidents or misuse:
• Damage caused by improper use, care, or storage (each knife includes care instructions to help maintain performance).
• Accidental damage, such as dropping or using the knife on surfaces not intended for cutting.
• Products that have been independently engraved, modified, or altered after purchase.
If something happens and you’re unsure whether your case is covered, don’t worry — our team will take a look.
Simply contact support@jikkoknives.com or start a claim here, and we’ll do our best to make it right.
We review each case individually, with fairness and transparency — because we know that sometimes, things happen.
Quick Summary
Quick Summary
✅ Covered:
• Manufacturing defects in materials or craftsmanship.
• Issues related to quality or performance under normal use.
❌ Not Covered (but we’ll still try to help):
• Accidental damage, misuse, or neglect.• Modifications, engravings, or repairs done outside of JIKKO.
If your knife is truly defective, we’ll replace it or refund you — no hassle, no fine print.
Amazon Warranty Policy
Amazon Warranty Policy
JIKKO fully honors its 70-Day Warranty Against Defects for all items purchased through the official JIKKO Amazon Store.
To submit a claim, please email us at support@jikkoknives.com with your Amazon order number and a brief description of the issue.
Our team will review your case and get back to you within 24–48 hours.
Product Care
How do I maintain my JIKKO knife?
How do I maintain my JIKKO knife?
JIKKO knives stay sharp up to 3× longer than standard knives.
Care tips:
• Hand-wash only — rinse with warm water and dry immediately.
• Avoid dishwashers — they damage the edge and handle.
• Use wood or plastic cutting boards — never glass, steel, or marble.
How do I sharpen my JIKKO knife?
How do I sharpen my JIKKO knife?
Sharpening is needed only after months of regular use.
Recommended methods :
• Pull-through sharpener (V-shaped or ceramic wheels)
• Whetstone / waterstone (for a precise edge)
• Honing rod (to realign between sharpenings)
No advanced skills required — a few passes restore razor-sharp precision.
Heat Treatment & Durability
Heat Treatment & Durability
Each blade undergoes a three-phase heat treatment, ensuring lasting sharpness, balance, and resilience.
All JIKKO knives are released as small, limited collections based on premium steel availability — making every edition truly unique.
Customer Support
Contact Customer Support
Contact Customer Support
Our team is here to help!
The JIKKO Customer Support team is available 7 days a week to assist with any questions,
concerns, or feedback regarding your order or product.
We’re real people — passionate about what we do — and we’ll always do our best to make sure you’re taken care of.
You can reach us anytime at support@jikkoknives.com or via our official social media channels.
Is there a JIKKO customer support phone number?
Is there a JIKKO customer support phone number?
At this time, we do not offer phone support.
However, our support team is always happy to assist you via email, social media, or through our chat contact form on the website.
This allows us to keep every request organized and ensure you receive the fastest, most accurate response possible.
How long does it take to get a response from the JIKKO team?
How long does it take to get a response from the JIKKO team?
Our current response time is about 24–48 hours, and we always do our best to reply as quickly as possible.
During peak periods (such as holidays or major launches), responses may take slightly longer — but rest assured, every message receives a personal reply from a member of our in-house team.
